Feedback Mechanisms for Technology Pilot Programs

FeedbackFor successful implementation of a new technology, adoption must be widespread throughout your organization. This is where a technology pilot program comes into play. 

Pilot programs offer the ability to rollout new technology in small numbers, allowing you to hash out processes before large-scale implementation.

However, they are only as effective as the information derived from them. Well thought out feedback mechanisms must be in place to collect data and insight from end users.  Consider the following for your pilot program.

1. Promote Open Communication

Before starting a pilot program, establish program goals, as well as processes for collecting feedback. Communicate these details to participants—along with a high-level overview of why technology is being implemented. Explain that feedback is invaluable to the success of the rollout

This conversation will help you identify potential qualms or reservations, giving you the opportunity to mitigate them. Participants should be made to feel that opinions, both positive and negative, are welcomed.

2. Before and After Self-Assessments   

Have pilot participants conduct self-assessments before the program begins and after it has concluded. These assessments, when compared against each other, will reveal whether each participant felt the software had a positive or negative influence on:

  • Productivity
  • Processes and procedures
  • Internal and external communication
  • Business organization
  • Ease of the job
  • Overall work Impact

Feedback forms should be tailored with the organization’s goals for the technology in mind. Seek information that will directly impact how future rollouts occur.

3. Seek Participant Discussions

One-on-one discussions and focus groups are important when seeking candid, honest dialogue. They differ from self-assessment forms in that discussions provide the opportunity to dive deeper into respondents’ answers and discuss changes on a personal level.

Individual and small-group meetings communicate to participants that feedback is valued, important and worth your time. This in itself can encourage participants to provide forthright responses, giving you an unfiltered outlook on the technology.

Collecting accurate feedback from a technology pilot program enables the organization to gain more widespread support for implementation. It can also help identify areas of concern that need addressed prior to large-scale rollout.

to help you get started. For further assistance with implementation, contact us.

Image Source: Alan Levine via Flickr